Outsourcing and Service Work in the New Economy : The Case of Call Centres in Mexico City by José-Luis Álvarez-Galván

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  • Title: Outsourcing and Service Work within the New Financial system : The Case of Name Centres in Mexico Metropolis
  • Author: José-Luis Álvarez-Galván
  • Category: Different
  • Date: 02/01/15
  • Lenguage: English
  • Pages: unknown
  • ISBN: ISBN: 9781443838177

 

Ebook description:

This ebook examines the impression of outsourcing on staff and their employment circumstances within the new economic system. To take action, the decision centre business in Mexico Metropolis is analysed by means of a lot of in-depth interviews with staff and managers, obtainable statistics and visits to main companies within the sector. The case of name centres is paradigmatic as it’s usually seen as a flag-ship business of the brand new economic system, quickly rising and topic to excessive pressures for prices discount. The Mexican expertise is crucially related to know employment circumstances in a weak institutional setting the place labour safety is low and enterprise competitors intense.Total, outsourcing has gained recognition as a mechanism to cope with the uncertainty of more and more difficult enterprise environments. Nonetheless, the observe of outsourcing additionally raises necessary considerations. This ebook identifies these managerial practices which have a considerable impression on staff and their employment circumstances equivalent to: job designs; buyer segmentation; non-standard contracts; intensified supervision; union avoidance; restricted profession alternatives; and strict social divisions within the office. These findings additionally recommend that plenty of practices that have been widespread within the ‘previous’ economic system are nonetheless dominant within the organisation of labor within the twenty-first century.The ebook is a helpful reference for students and college students involved with employment and labour research, financial improvement, and globalisation.

 

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